Proven Results Across Global Enterprises

Digitised the full Permit-to-Work lifecycle on ServiceNow HSRM. Secure Contractor Service Center for PTW submission and tracking, 14 permit types configured with record producers, checklists and lifecycle workflows, role-based ACLs for contractors and internal users, integrated Safety Register, Inspections and JSA for audit traceability.

Unified eWork suite integrated with SAP via MuleSoft. Integrated suite of eWork applications on ServiceNow (eVendor, eCustomer, eClaim, eQuote, eTravel, eMaster, eCNDN, eInvoice) plus unified eBilling platform. Automated approvals, recurring billing, PDF generation, child-request routing and Customer Master sync from SAP.

Regulatory compliance for safety and wellbeing cases across every location. Online application built on ServiceNow HR Case Management and GRC with Employee Service Centre for HR cases, Risk Register and investigations. GRC Risks and Policies configured for hazard management. Dashboards for monthly trends of critical and non-critical hazards and regulatory reporting compliance.

Governance and handling for gift & hospitality operations on Now Mobile. Custom-scoped G&H application on ServiceNow standardising governance, automating request-to-closure and providing real-time visibility. Dynamic approvals routed by country, division, currency, amount and department; mobile approvals through Now Mobile; real-time dashboards for KPIs, SLAs and bottleneck analysis.

PMO and delivery activities on a single platform. ServiceNow SPM implementation removing information silos and consolidating project and program management onto a single system of record. Portfolio, Program, Demand, Project, Resource and Timecard Management configured with JIRA Agile and JIRA integration enabled.

Enterprise SPM across 190+ countries with JIRA and Azure DevOps. ServiceNow SPM with configured demand and project workflows integrated with JIRA and Azure DevOps for enterprise-wide delivery teams. Agility built across the organisation with outcomes and value tracked across methodologies, real-time KPIs on time, budget and quality, and project-level risk drill-down.

Enterprise-wide IRM centralising risk, compliance and audit in 4 months. ServiceNow IRM implementation centralising Enterprise Risk Assessments, Risk Incident Management, Policy Compliance, Controls/KRI/KCI tracking, attestations, testing and audits across front, middle and back offices. 15+ policies consolidated into a single controls-linked repository; standardised risk assessment workflow with built-in approvals and reassessment.

ITSM go-live centralising incident management and employee services. ServiceNow ITSM implementation with OOTB Incident Management, Service Catalog requests and workflows, Employee Service Center, Now Mobile, dashboards, SLAs and Azure AD / SSO integration.

Replaced fragmented document storage and email-driven approvals with a centralised ServiceNow eQMS — automating document categorisation, role-based access, version control, record linking, approvals, and one-click PDF generation. Delivers ISO 9001 / IATF 16949 audit-readiness at scale.

Deployed NowAssist + GenAI + OCR to auto-extract vendor data (phone, address, contact & bank info) from uploaded documents and populate ServiceNow forms instantly — eliminating manual entry and accelerating vendor onboarding end-to-end.

Replaced manual PDF-based service requests with automated ITSM workflows, CMDB, and integrations with Intune, Saviynt & eBonding — with full NowAssist enablement: Virtual Agent for self-service, auto-generated KB articles from incident clusters, sidebar chat summarisation for fulfiller context, and one-click dashboard export.

End-to-end digital transformation including Finance Shared Service Centre, workflows for China and Japan, E-Finance workflows, and EAGLE Project.

Comprehensive ITSM Pro implementation with Employee Center Portal, Jira integration, Virtual Agent, and GoAI framework for ITOM.

Single online platform with legacy system integrations, billing generation, customer contracts, case management, and single view dashboard.

Comprehensive IRM framework covering risk identification, assessment, mitigation, policy management, audit automation, and business continuity.

Single platform for Risk Identification, IT/Enterprise/Vendor Risk Assessments, Policy Compliance, Vulnerability Response, and Threat Intelligence.

Custom applications blending with out-of-the-box features for contractor onboarding, training, site access, project tracking, and licensing.