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ServiceNow Business Process Consultant / Business Analyst (AI-First)
We are hiring a senior Business Process Consultant / Business Analyst who uses AI every day to deliver ServiceNow outcomes faster and better than traditional delivery allows. Sgital is a Premier ServiceNow partner and an Anthropic partner, with 60 consultants across Singapore, India, Malaysia, Australia, New Zealand and the UK, delivering 2,000+ AI-powered workflows for 40+ customers at a 4.8 CSAT. You will own the bridge between client business processes and the ServiceNow platform — and redesign how that work gets done with AI, not just document it. To apply, email hr@sgital.com with the subject "AI-First ServiceNow BA" and attach your CV, your ServiceNow CIS certification links/IDs, and a 300-word note describing one engagement where AI changed how you delivered (applications without the note will not be reviewed).
Key Responsibilities
- Run client workshops to map current- and future-state processes and value levers across IT, employee and customer workflows
- Use AI to synthesise workshop notes, transcripts, tickets and documentation into current- and future-state process maps in hours, not weeks
- Design future-state processes aligned to ServiceNow out-of-box capability and industry practice (ITIL 4, CSM best practice)
- Identify where AI agents, Now Assist and automation should replace manual steps, and quantify the benefit
Requirements
- Minimum 5 years as a Business Analyst, Business Process Consultant or Functional Consultant, with at least 3 years on ServiceNow implementations
- At least 2 current ServiceNow CIS certifications (e.g. CIS-ITSM, CIS-CSM, CIS-HR, CIS-SPM, CIS-ITOM, CIS-SIR or CIS-Risk & Compliance); CSA expected but does not count toward the two
- Proven AI-first delivery — hands-on use of AI tools (Claude, ChatGPT, Copilot or Gemini) in live client delivery, with concrete examples of work done faster or better
- ServiceNow AI awareness — working knowledge of Now Assist, AI Agents or generative AI on the platform and how to position them in process design
ServiceNow Senior Consultant
SGITAL - AI Workflows is a boutique partner of the ServiceNow platform, serving clients across Singapore, Malaysia, India, Australia, and New Zealand. With expertise in ServiceNow product lines such as IT Workflows, IRM and Security Workflows, Customer Workflows, and App Engine for Enterprise Workflows, SGITAL empowers businesses to streamline and automate their processes, backed by 20+ years of experience in digital transformation.
Key Responsibilities
- Designing and developing solutions on the ServiceNow platform
- Collaborating with stakeholders to gather and understand requirements
- Implementing AI, CRM, IT and business workflows
- Ensuring seamless integration with existing systems
Requirements
- Strong expertise in Software Development and Integration
- Proficiency in at least 2 out of ServiceNow ITSM, CSM, IRM, SecOps, ITOM, App Engine and Project Management
- 5-10 years of experience in ServiceNow consulting
- NowAssist experience mandatory
ServiceNow Business Analyst
SGITAL is a boutique partner of the AI-driven ServiceNow platform, operating across Singapore, Malaysia, India, Australia, and New Zealand. With over 20 years of expertise in digital transformation, SGITAL has successfully delivered more than 800 workflows to enterprise customers. Through their GoAIwithSgital service offering, they empower businesses to integrate AI capabilities into the Now Platform for optimized business processes.
Key Responsibilities
- Understanding and analyzing business processes
- Gathering and documenting business requirements
- Translating business requirements into actionable solutions within the ServiceNow platform
- Collaborating with cross-functional teams
Requirements
- Strong analytical skills, including the ability to interpret data and identify trends
- Proven experience in business analysis, including gathering and documenting business requirements
- Excellent communication skills, with the ability to effectively collaborate with stakeholders
- Ability to understand, analyze, and improve business processes